Topic · 8 posts

Company knowledge and evidence

Keeping the facts a team relies on current, dated and traceable to their source, so the next release starts from what is true now.

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Build a Useful Evidence Packet From a Long Report
Company knowledge and evidence

Build a Useful Evidence Packet From a Long Report

Sending a writer the whole PDF provides the source but not usable evidence. How to turn a long report into one card per claim, with the passage, its context and what it does not support.

4 min read
The Date on the Upload Does Not Tell You When a Fact Was True
Company knowledge and evidence

The Date on the Upload Does Not Tell You When a Fact Was True

The glossy profile was the newest upload, so 18 offices went into the release. It was nine months old. How to keep the date a file arrived apart from the date its facts were true.

4 min read
Build a Small Claims Glossary Before Definitions Drift
Company knowledge and evidence

Build a Small Claims Glossary Before Definitions Drift

Customer means paying organizations in one draft and trial sign-ups in the next. Define the few terms that change a claim, each with an owner and a counterexample.

7 min read
How to Ask a Busy Client for the Evidence You Actually Need
Company knowledge and evidence

How to Ask a Busy Client for the Evidence You Actually Need

"Can you share backup for the market-leading claim?" brings a slide deck and two screenshots. How to ask for the smallest source that settles a claim, with a fallback ready.

4 min read
Onboard a New Client Into an Evidence-Led Writing Workflow
Company knowledge and evidence

Onboard a New Client Into an Evidence-Led Writing Workflow

A profile questionnaire gives the account lead two jobs, and only the announcement has a date. Onboard the client through the first deliverable instead.

8 min read
Close a PR Project With More Than a Folder of Final Drafts
Company knowledge and evidence

Close a PR Project With More Than a Folder of Final Drafts

Every final draft is in the project folder and the reason for the wording is not. Close the project with a short ledger of facts, voice and open questions, then test it on an outsider.

8 min read
Make Unused Research Useful Without Filling the Knowledge Library With Noise
Company knowledge and evidence

Make Unused Research Useful Without Filling the Knowledge Library With Noise

An interview note about an unannounced trial sat in the library, so it looked ready. How to give unused research a question, a status and a review trigger before anyone drafts from it.

5 min read

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