Cancelling and refunds

1) Free trial

A new workspace gets a 14-day trial without a card. Nothing is charged when it ends: writing drafts and reading sources stop until the workspace owner chooses a plan, and your work stays in the workspace.

2) Cancelling a monthly plan

• The workspace owner can cancel at any time: open Billing and usage, then Manage subscription.
• The plan stays active until the end of the month you have paid for and is not charged again. Until that day, you can resume it from the same place.
• We don’t refund the rest of a month already started, or allowance left unused, except as section 4 or the law requires.

3) Changing plan

• Moving up takes effect at once. The unused days of your current month are credited, you pay the new plan’s price less that credit, and a new month starts that day with the new plan’s full allowance.
• Moving down takes effect at your next renewal. Your current plan and allowance hold until then, and the renewal is charged at the smaller plan’s price.

4) When we refund

• Lifetime deals: a full refund if you ask within 30 days of payment. The deal ends when you ask. After 30 days, write to us and we look at each case.
• Charges made in error: if a workspace is charged twice, or for a plan it did not choose, we cancel the extra charge and refund it in full.
• Service we couldn’t provide: if QuoteIt is unavailable for a long stretch, or we remove a paid feature you relied on, write to us and we refund the part of your payment that covers it.

To ask for a refund, write to support@quoteit.me from the workspace owner’s address with the invoice number or the date and amount of the charge.

5) How refunds are paid

Refunds go back to the card or account that paid, in the currency you paid, through our payment processor, Stripe. Any tax charged on the payment is refunded with it, and you get a credit note. How long the money takes to reach you depends on your bank or card issuer.

Please write to us before disputing a charge with your bank; we can usually settle it faster.

6) Your work after a plan ends

Ending a plan doesn’t delete anything. Your drafts, knowledge and sources stay in the workspace, and you can still sign in, read them and choose a plan again. To take a copy of your data or delete it, use Account settings or see our Privacy Policy.

7) Changes to this policy

If we change this policy, the new version applies from its effective date to payments made after it. A change never takes away a refund you had already asked for.