Getting help
Email support@quoteit.me from the address you sign in with, so we can find your workspace without asking. Say what you were doing and what you saw. A screenshot helps; please leave out passwords and payment card numbers, which we never need.
Inside QuoteIt, every error and refusal says what to do next and links to it. If one doesn’t, tell us which screen it was.
Billing and payments
Your plan, usage and payment method are under Billing and usage in your workspace. There you can change plan, and under Manage subscription update your payment method and cancel. Only the workspace owner sees billing.
Payments are processed by Stripe. QuoteIt never sees or stores your full card number.
For a charge you don’t recognise, a payment that went through twice, or a tax ID missing from an invoice, write to support@quoteit.me with the invoice number or the date and amount of the charge. Please write to us before disputing a charge with your bank; we refund charges we made in error.
Cancelling and refunds
You can cancel a monthly plan at any time in Billing and usage. A lifetime deal gets a full refund within 30 days of payment. The details are in our Cancellation and Refund Policy.
Your data and privacy
To get a copy of your data or delete your account, open Account settings, or write to privacy@quoteit.me. We confirm it is you before sending anything. How we handle personal data is in our Privacy Policy.
Security
If you think you have found a security problem in QuoteIt, write to security@quoteit.me. Our Vulnerability Disclosure Policy says how we handle reports. Please don’t test against other people’s accounts or data.
Legal
Contracts, notices and legal requests go to legal@quoteit.me. The terms for plans bought online are our Terms of Service; organisations with a signed order form use our Enterprise Terms of Service.